Privacy Policy

Privacy Policy

Since 25 May 2018, the new Information Notice pursuant to art. 13 -14 EU Regulation/2016/679, known as GDPR (General Data Protection Regulation), has been in force in all member states of the European Union and has modified the previous regulations on the processing of personal data. Termotek S.r.l. is obliged to make this informative note in order to inform its customer / user of all the rights recognized in terms of personal data protection. In relation to the content of the information, you will be asked to give your consent to the processing, transfer and communication of personal data for the purposes detailed below. Whether or not consent is given will have the consequences specifically indicated in point 7 of this informative note.

1.Contact details of the Data Controller

The data controller is Termotek S.r.l., with registered office in Via San Raffaele, 1 20121 Milan (MI) | P.I. IT10081050964. For any information regarding the protection of personal data and to exercise all the rights specified in point 7 above, including the request for cancellation, you can also contact Termotek S.r.l. at the address info@termotekitalia.it


2. Contact details of the Data Processor

The data controller is Termotek S.r.l., with registered office in Via San Raffaele, 1 20121 Milan (MI).


3. Purpose of the processing

In accordance with the Information Notice ex art. 13 -14 EU Reg./2016/679 (GDPR), Termotek is obliged to inform you that all data concerning the customer / user provided by it and all data that may be provided afterwards, will be used for the purposes of


  1. a) to fulfil fiscal, civil, administrative obligations aimed at managing the relationships established with Termotek and the services provided by the same;
  2. b) sale and delivery of products and services. The personal data provided by users are used to receive and manage orders, provide products and services, process payments, ship with couriers and communicate with customers regarding their orders, products, services
  3. c) provide chat line and forum services, newsletters as well as with reference to any other service offered and provided in favour of registered parties to the Termotek community that is necessary for the performance of the relationship;
  4. d) to provide assistance and technical information regarding the services and products that are the object of Termotek’s activity and to verify the satisfaction of the latter; to carry out e-commerce activities;
  5. e) to carry out analysis, market surveys and statistics, to survey the degree of satisfaction of customers / users and their preferences with regard to the services that Termotek, its subsidiaries, affiliates, subsidiaries, commercial partners, advertisers of Termotek;
  6. f) carrying out, also by sending e-mails, sms, mail and other means of communication and data transmission, prize games, draws and promotional initiatives in general, in the interest and to the advantage of customers / registered users;
  7. g) processing of the Data provided by the customer / registered user and those inferred from his or her navigation on the Termotek website to identify the commercial profile and for the use of the same for marketing, advertising, promotional and commercial purposes both of Termotek and of Termotek’s affiliates, subsidiaries, commercial partners, advertisers with links on the Termotek website.


4. Legal basis and Purpose of the Processing – Methods of Data Collection

  1. a) consent of the interested party; These are the data entered on the Site by Customers
  2. b) respond to the requests of the interested party; i.e. Personal data expressly communicated by customers for information or orders by phone or chat
  3. c) Data collected automatically during navigation (via Cookies. Read information)

Personal data is collected by Termotek S.r.l. in the following ways:

  1. a) Personal Data entered on the Site by Users and/or Customers: this is the Personal Data provided, by way of example and not exhaustive, to surf, register and access the Additional Services and the Service offered through the Site itself;
  2. b) Personal Data expressly communicated by Users and/or Customers in offline mode: this is the Personal Data provided, by way of example, to customer service (in case of contact request).
  3. c) Personal Data automatically collected by the Site: this is Personal Data automatically collected by the Site through, but not limited to, Cookies (for further information, please read the Cookies policy: ).



5. Profiling and other automated decision making mechanisms

The data collected includes automated profiling processes, which means that we may collect certain information related to product and purchase preferences for the sole purpose of providing a better browsing experience.


6. Treatment Modes

The methods of data processing and communication are carried out in close connection with the purposes set out in point 3 and the relative consent, by means of instruments suitable to guarantee security and confidentiality in accordance with Title V, Chapters I and II of the Code. They may also be carried out by electronic means at the registered office of the Data Controller. The processing will also be carried out through a process that allows to detect the user’s attitudes expressed through navigation (cookies). Cookies are information sent to the user’s browser by a Web server which is saved on the hard disk of the user’s pc; cookies help to improve the navigability of the site, to offer personalised services and to allow the user to subscribe to the Termotek community The user can choose not to accept cookies sent by modifying the settings of his or her browser so that it rejects all cookies, or it can make the browser show when a cookie has been sent, so that it can decide whether or not to receive it. If you choose not to accept such cookies, your navigation on the Termotek website may be limited and some features may not work as they should. The data will be stored at the registered office of Termotek S.r.l., with registered office in Via San Raffaele, 1 20121 Milan (MI) or in the place where the servers hosted by the service provider reside.

7. Provision of data and consequences

The conferment of the Data that may be requested by Termotek and the relative consent to the processing, communication and transfer, for the strict purposes referred to in point 3, letters from a) to d), are mandatory for the execution of the relationship. Any refusal to provide the requested Data or to give the relative consent to the processing, communication and transfer would result in the failure to establish the relationship and the impossible execution of contractual and legal obligations connected to the relationship. The provision of the data that may be requested by Termotek and the relative consent to the processing, communication and transfer, for the sole purposes set out in point 3, letters from e) to g), are optional. The refusal, however, may make it impossible to achieve the purpose itself.


8. Consequences in case of refusal

In the event of refusal to give consent to the data for the purposes indicated in point 3, it will be impossible for Termotek to provide the service.

With regard to the marketing activities indicated in point 3, letter f, this results in the impossibility to receive information related to commercial information.


9. Recipients of the Treatment

Employees, collaborators, third party IT service providers, technical and commercial third parties.

Personal Data are processed by Termotek and/or by third parties, selected for reliability and competence, and to which they may be communicated as necessary or appropriate, provided they are within Italy or the European Union.

In particular, it informs Users that Personal Data may be processed by, and/or communicated to:

  • Employees and/or collaborators of Termotek S.r.l.
  • Third party service providers necessary to guarantee the functioning of the Site (by way of example: companies dealing with hosting services
  • Third party providers of services necessary for the use of the Service (e.g. payment managers);
  • Administrative authorities for the management of sales and related accounting
  • Third parties who provide services for the analysis of Site navigation data;
  • With the optional consent of the User and/or Customer, third parties providing automatic services for sending newsletters and/or any other type of commercial communication, marketing services, promotion, analysis of consumption habits and choices, Profiling.
  • In case of purchase of products containing Gas Florurato the data relative to the person and to the shipment will be supplied, according to the law, to the F-Gas entity.


10. Site Security Measures

Termotek uses security services to preserve the data provided by customers during registration and purchase. For this purpose, protection measures are adopted during authentication to verify the actual ownership of the User.


11. Place of Processing

The data will be stored at the operational headquarters of Termotek S.r.l., or in the place where the servers hosted by the service provider reside.


12. Application systems adopted

The data provided with the direct consent of the person concerned, i.e. by registering on the site, purchasing through the site or registering for the newsletter are stored and used through the following applications:

  • The WordPress CMS platform


13. Data retention

Personal Data will be processed for the time strictly necessary for the purposes mentioned and/or for the fulfilment of regulatory obligations. Should you deny your consent to cookies or other commercial services, your information will be deleted.

Personal Data will be stored according to the following criteria:

  • for a period of time not exceeding that necessary to achieve the purposes for which they are processed;
  • for a period of time not exceeding that necessary for the fulfilment of regulatory obligations
  • They will also be stored in order to allow you to use the service offered by Termotek on an ongoing basis.


14. Privacy rights of the interested party

Pursuant to art. 7 of the Code, the interested party is entitled to the following rights. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him/her, even if not yet recorded, and their communication in an intelligible form. The interested party has the right to obtain the indication:

a) the origin of the personal data;

b) the purposes and methods of processing;

c) the logic applied in case of processing carried out with the aid of electronic instruments;

d) the identification details of the owner and the persons responsible;

e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of such data in their capacity as data processors or persons in charge.


The interested party has the right to obtain:

a) updating, rectification or, when interested therein, integration of the data;

b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;

c) certification to the effect that the operations as per letters a) and b) above have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

The interested party has the right to object, in whole or in part:

a) for legitimate reasons to the processing of personal data concerning him/her, even if pertinent to the purpose of collection;

b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys. The rules on professional secrecy of the journalistic profession remain unchanged, limited to the source of the news.

Information Cookie

In order to make its services as efficient and easy to use as possible, this site makes use of cookies. Therefore, when you visit the site, a minimum amount of information is inserted into your device, such as small text files called “cookies”, which are saved in the user’s web browser directory. The main purpose of a cookie is to make the site work more effectively and to enable certain features and improve the user’s overall navigation.

In particular, cookies:


  • enable you to navigate efficiently from one page of the website to another.
  • They store the user name and preferences you enter.
  • allow you to avoid entering the same information (such as username and password) several times during your visit.
  • measure the use of the services by users in order to optimise the browsing experience and the services themselves.
  • present targeted advertising information according to the interests and behaviour shown by the user during navigation.

There are various types of cookies. Below are the types of cookies that can be used on the Site with a description of the purpose related to their use.


Technical cookies


Cookies of this type are necessary for certain areas of the site to function properly. Cookies in this category include both persistent cookies and session cookies. In the absence of such cookies, the site or parts of it may not function properly. Therefore, they are always used, regardless of your preferences. Cookies in this category are always sent from our domain.


Analytical cookies


Cookies of this type are used to collect information about the use of the site. The Owner uses this information for statistical analysis, to improve the site and simplify its use, as well as to monitor its correct functioning. This type of cookie collects information in anonymous form about user activity on the site and how they arrived at the site and the pages visited. Cookies in this category are sent by the site itself or by third party domains.



Third party tracking cookies


Cookies of this type are used to collect information about the use of the website by visitors, the keywords used to reach the site, the websites visited and the origins of the traffic visitors come from for marketing campaigns. The owner may use this information to compile reports and improve the site. Cookies collect information anonymously. Cookies of this type are sent by the site itself or by third party domains.


Cookies for the integration of third party functionality


Cookies of this type are used to integrate third party functionality into the site (for example, comment forms or social networking icons that allow visitors to share site content). Cookies in this category may be sent from the domains of partner sites or sites that offer functionality on the site.

The site owner is not required to request the user’s consent for technical cookies, as these are strictly necessary for the provision of the service.

For other types of cookies, consent may be expressed by the user, in accordance with current legislation, through specific configurations of the browser and computer programs or devices that are easy and clear for the user to use. The owner of the site reminds the user that it is possible to change the preferences relating to cookies at any time. It is also possible to disable cookies from the browser at any time, but this operation may prevent the user from using certain parts of the site.


Third party websites


The site contains links to other websites that have their own privacy policy. This privacy policy may be different from that adopted by the site owner, who is therefore not responsible for third party sites.

Pursuant to art. 122 second paragraph of Legislative Decree no. 196/2003, consent to the use of such cookies is expressed by the person concerned by means of the individual setting that he or she has freely chosen for the browser used to navigate the site, without prejudice to the user’s right to communicate at any time to the data controller his or her will regarding data managed through cookies that the browser itself has accepted.


Regulatory references: http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884