Terms of sale


In accordance with the Information Notice ex art. 13 -14 EU Reg./2016/679 (GDPR), TERMOTEK is obliged to inform you that all data concerning the customer / user provided by it and all data that may be provided afterwards will be used for the following purposes:

  1. a) Compliance with the law related to civil, fiscal, accounting regulations; administrative management of the relationship;
  2. b) Technical support and technical information regarding the products and services acquired by you; verification of user satisfaction;

We specify that the processing of data for the purposes indicated in points a) and b) is mandatory and essential for the correct execution of orders and contracts.

It is the user’s right to exercise the rights set forth in art. 7 (Right of access to personal data and other rights) of Legislative Decree 196/03.

To exercise the rights provided for in art. 7 of Legislative Decree 196/03, you must send a written request to the Data Processor. The Data Controller is:

TERMOTEK S.r.l Registered Office Via San Raffaele, 1 20121 Milan (MI) Italy P.IVA IT10081050964

E-mail: info@termotekitalia.it in the person of its legal representative.

By registering with TERMOTEK you accept the obligation to provide honest and truthful personal information. We remind you that you must be of legal age to register on our site.

The absence of the personal information requested implies the automatic cancellation of the order. The communication of false or untrue information is contrary to these General Conditions of Use.

In particular, TERMOTEK specifies that the personal information provided by its customers will not be used for the purposes of commercial information or sending advertising material or for carrying out market research or interactive commercial communication, unless the customer has given his prior consent.

The images sent to us will remain on our servers for 15 days from the date of sending.

Please note that TERMOTEK adapts to the new European regulations regarding electronic commerce in force from 13 June 2014.

For more information visit http://www.adiconsum.it/files/pdf/Acquistionline-guida-Adiconsum-AICEL.pdf



The sales prices indicated on the site are expressed in euros including VAT.

For more information on Payment and Shipping.

TERMOTEK reserves the right to change prices without notice, but undertakes to apply the prices in force (i.e. those indicated on the site) at the time of order excluding calculation errors in the checkout system.



The product will be delivered to the address indicated in the order confirmation.

The delivery times expressed on the site are indicative and depend on the products chosen and can be modified at any time and are not to be considered in any way binding for TERMOTEK.

We remind you that in the same order it is possible to insert different products but in case of the presence of several different products it could be required a few more days for processing.

Shipments are made by express courier DHL, TNT or other courier, within 24/48 hours (excluding islands) for the islands the estimated time is 48/72 hours.

At the time of delivery of the goods the Customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document.

that the packaging is intact and not altered even in the closing belts.

In case of tampering and/or breakage, the Customer shall immediately contest the shipment and/or delivery by affixing the writing “GOODS CONTROL RESERVE FOR …..(indicate the reason)” on the copy of the delivery document to be returned signed to the courier or other operator.

The Customer must report any damage within 3 (three) days of receipt of the goods to the following addresses by sending a photo of what has been received:

By registered letter with acknowledgement of receipt, addressed to:

TERMOTEK s.r.l. Via San Raffaele, 1 20121 Milan (MI) IT

By e-mail: info@termotekitalia.it

For each delivery order the Customer is required to specify at least one telephone number to allow the express courier to contact him in case of difficulties in delivery; in case the delivery is not successful for reasons not attributable to TERMOTEK s.r.l. Via San Raffaele, 1 20121 Milano (MI) IT P.I. IT10081050964 or to the express courier for 2 consecutive steps, will be charged the costs of custody or redelivery as quantified by the express courier or it will be possible to pick up the product at the courier’s sorting point.

For further information on Costs, Additional Services and Shipping Methods, please refer to the relevant page: Payment and Shipping.


Payments for orders can be made by PayPal, Credit Card (MasterCard, Visa, Visa Electron or American Express), Bank Transfer.

Online payment by credit card is protected by a very effective data encryption system served by the credit institution or PayPal in no case TERMOTEK will be in possession of credit card data.

Any refunds are always made by TERMOTEK with the same circuit used during the purchase.


Unless otherwise specified by the purchaser when concluding the order, the invoice will be sent by e-mail within 7 days from the last day of the month of purchase.



It is possible to cancel an order within 1 hour after completion by contacting Customer Service.

TERMOTEK recognizes the right of withdrawal as provided for by the law in force D.Lgs 21/2014.

The deadline for exercising this right is 14 working days within which the Customer is required to give notice by means of a notice:

Registered letter with acknowledgement of receipt, addressed to: TERMOTEK s.r.l. Via San Raffaele, 1 20121 Milan (MI) IT

By e-mail at info@termotekitalia.it

By submitting any other explicit statement of your decision to withdraw from the contract.

In order to avail yourself of the right of withdrawal it is necessary that:

  1. the customer expresses his willingness to make use of the right of withdrawal in the manner described above
  2. the purchased goods are intact and returned in their original unopened packaging
  3. the goods must be returned together with a copy of the purchase document or the accompanying invoice or receipt of the purchased products.
  4. the product must be returned within the time and in the manner described above.

The costs of return are to be borne by the Customer himself. In case the user opts for the replacement of the product, the costs of sending the new product will be charged to him/her.

Once the goods have arrived at our warehouse, they will be examined to assess any damage or tampering not resulting from transport.

After having checked the integrity of the goods, we will re-credit the sum within 14 days already paid by the same means used for the payment of the product, unless otherwise specified by the customer, the refund will be excluded from the shipping costs or net of them if the shipment was included in the purchase cost. In case of payment on delivery, a bank transfer will be made after receiving the customer’s coordinates.

For further information on the terms and conditions to which the Right of Withdrawal is subject, please consult the appropriate section of our website at this link.

6.1. COMPLAINTS/ Alternative dispute resolution

TERMOTEK informs its customers of the possibility of using bodies that deal with the amicable resolution of disputes, as established by Article 14 of Regulation (EU) No. 524/2013, which states that companies that conclude contracts for online sales and services or operate in online markets (so-called Marketplaces), must inform consumers of the ODR – ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION platform.

For more information on the legislation, you can consult the European Online Dispute Resolution platform at this site: //ec.europa.eu/consumers/odr/.

In addition, according to article 49 paragraph 1 letter V of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) the customer may make use of the Joint Conciliation procedure.

The Procedure may be initiated if the consumer, after submitting a complaint to the company within thirty days, has not received a reply or has received a reply not considered satisfactory by him.

The client who decides to make use of the Joint Conciliation procedure is obliged to send the request to: conciliazione@consorzionetcomm.it or fax number 02/87181126. For further information please refer to:




All the products are guaranteed by the manufacturer for 2 years for private customers and 1 year for business customers for whom the invoice is made by VAT, the date on the invoice or on the fiscal receipt, the warranty is European.



The user of the site is aware that he connects and uses the services offered by the Site at his own responsibility. TERMOTEK cannot in any case be held responsible for direct or indirect damages (financial, pecuniary, economic losses) suffered by a user or third parties due to the connection to the site, the impossibility of accessing it, the good or bad functioning of the same.

The above applies in particular to damages that may be caused by the presence of inaccurate content or errors, slow or interrupted data transmission, loss, disappearance or alteration of data, viruses, whatever their origin, intrusion by third parties, and, in general, the use of our site or the impossibility of using it.

TERMOTEK guarantees to always do everything necessary to ensure the availability of the site’s services. However, for technical reasons, a temporary interruption of services is always possible. TERMOTEK will do its best to inform its customers about the nature and duration of such interruptions, but cannot under any circumstances be held responsible for the unavailability of its services. Moreover, TERMOTEK cannot guarantee the reliability and quality of the Internet network outside its premises.

Termotek has a very powerful infrastructure for storing data (personal information, photos, etc.). This infrastructure should make it possible, even in the event of a serious breakdown, to recover all the data received. However, TERMOTEK cannot be held liable in the event of partial or total loss of data; the user is advised to always keep his own data sent. The processed images are deleted from the TERMOTEK server within 15 days following the order.

In case of loss or damage of the media containing the data, TERMOTEK will only replace the media with a virgin product of equivalent quality. The user is solely responsible for the communications and data uploading on the site carried out by him/her.

The indication of links to other sites is for the user’s convenience. TERMOTEK cannot under any circumstances be held responsible for the content of the above mentioned sites and cannot in any case be held liable in the event of complaints or direct or indirect damage caused, to a user or to third parties, by the content of such sites.

Obligations of the Customer:

The customer declares to have the products installed with the presence of Florinated Gas by specialized technicians provided with Patentino and Certification issued by F-Gas.



The promotional codes corresponding to a trial offer (proposed by one of our partners), or similar, cannot be combined with other trial offers, unless otherwise stated in the offer description.

The promotional codes are valid only for the products indicated on the site. A promotional code corresponding to a trial offer can only be used once per family (same name, same address) and is non-refundable. Several promotion codes cannot be combined on the same order.

In order to benefit from the reduction linked to a promotional code, you must enter the code in question in the space provided when validating your order. If the user forgets the order, it will not be possible to cancel the order, or renew it to take the reduction into account, if it has already been processed. A promotional code is only valid for the period indicated in the description of the corresponding offer.


Registration on the Site is free of charge. During registration, the user must provide name, surname, full postal address and e-mail address. The user undertakes to provide only true and correct personal information. TERMOTEK’s services are provided exclusively for personal use.



The photographs present on the site to illustrate the products do not enter into the contractual field and therefore cannot be a source of any kind of commitment on the part of TERMOTEK. Technical data sheets and product descriptions are communicated to TERMOTEK by its partners or suppliers; TERMOTEK therefore declines all responsibility for the truthfulness of their content.



All contracts entered into with us are subject to Italian law, for any dispute will be competent the place of domicile (or residence) of the consumer.



The clineti service is available at 895 898 8999*.

* Rate M9 TIM S.p.A.